Shelter S.Gloucestershire/ N.Bristol Housing Aid Centre

1BIGD Reference number: 1816

General information

Address:
Callicroft House
Rodway Road
Patchway
BS34 5DQ (Multimap)

Opening times:
Monday 9:30am - 12:30pm
Tuesday 9:30am - 12:30pm
Thursday 9:30am - 12:30pm 1:30pm - 4:30pm
Friday 9:30am - 12:30pm

Telephone: 0808 800 4444

Fax: 01454 865562

Website: http://www.shelter.org.uk

Email: South_Glos@shelter.org.uk

Ages services offered to: None

Type of organisation: Charity/Community

Type of delivery point: Advice/Information Point; Advocacy service; Legal Service

Aims: Bristol Housing Aid Centre is part of a network of Shelter services operating across the UK, which provide practical solutions for anyone with a housing problem.

Locally, Shelter provide specialist housing advice services. We advise on a range of housing related issues including homelessness, rent and mortgage arrears, or landlord problems.

Our advisers help identify the nature of the problem, inform people of their housing rights or obligations, and assist in securing rights or services where required. This could mean providing a range of available options, negotiating with landlords, or representing at homelessness reviews or at court.

All advice services are impartial, independent, confidential and free.

Availability: Drop-in
PLEASE NOTE SESSIONS ON MON, TUE,THUR AFTERNOON AND FRIDAY ARE TELEPHONE ONLY. THURSDAY MORNING IS A DROP-IN SESSION We also provide outreach drop-in advice sessions in Kingswood Civic Centre 9.30am-12.30pm on Tuesdays, Yate Citizens Advice Bureau 2.00pm-12.30pm on Mondays, appointment based advice sessions in Lockleaze North Bristol Advice Centre between 1.00pm & 4.00pm and Patchway, Callicroft House, Rodway Road 9.30am-12.30pm on Thursdays.

Waiting list: No

Areas of support offered

Money Matters: Benefits/Welfare Rights; Debt and bills

Homes and Housing: Accommodation; Homelessness; Housing benefits; Housing projects; Leaving home; Tenants' rights

The Law: Legal aid; Legal rights

Geographical Areas Covered

The whole of England: No

The South West Region: No

Locally (Bath and NE Somerset, Bristol, South Gloucestershire): Yes

Bath & North East Somerset: No

Bristol: Lockleaze; Southmead

South Gloucestershire: The whole of the area

Disability and Access Issues

Bus stops nearby: Yes
Approximate distance and bus service numbers: 100metres

Car park nearby: Yes
Approximate distance: 20metres

Parking for disabled drivers: Yes
Number of spaces: one

Pedestrian route: Yes
Smooth and even with dropped kerbs: smooth

Automatic external doors: No
Will doors easily open from a wheelchair: Yes

Glass doors clearly marked at the centre for safety: No

Doors 900mm or more wide, with flat thresholds: Yes

Doors light and non sprung: No

External ramps: No

External steps: No

Lobby/porch area: Yes
Can wheelchair users clear the outer door prior to opening the inner: Yes

Interior of premises bright and well lit: Yes

Interior automatic doors: No
Wide doors: Yes
Wheelchair friendly doors: Yes

Door frames and handles clearly visible: Yes

Wide unobstructed corridors (min 1200mm): Yes

Lift for Wheelchair users: No

Internal ramps: No

Internal steps: No

Visual fire alarm: No

Floor contrast colouring for entrances and exits: No

Able to provide on request individuals who can:
– offer general assistance: Yes
– assist visually impaired people: Yes
– sign in BSL and/or MAKATON: No
– do lip speaking: No

Loop system for hearing aid users: No

Public telephone: No

Inductive coupler for hearing aid users: No

Provide pamphlets/leaflets: Yes

Provision for assistance dogs: Yes

Toilets that disabled people can access: Yes
Minimum room size 1500mm × 900mm: Yes
Minimum door size 1000mm: Yes
2 × horizontal grab rails: Yes
2 × vertical grab rails: Yes
1 × drop down grab rail: Yes


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